Shipping & Returns

Dated: 09-Sep -2022

Shipping Policy

Eagross Wellness LLP (us, we, our) uses the logistics/ courier/ postal services of 3rd parties to provide cost effective and transparent shipping experience for the parties involved.

 

Computation of shipping costs may be based on various parameters (weight / distance / volume based) which can be singly or jointly applied to an order.

 

Until unless specified, all online orders involving shipping are shipped via 3rd party within 2 business days on receipt of an order. Shipment schedules are based on the location of the customer. Once shipped, usually it may take 5-10 business days for delivery of the merchandise. However delivery in certain remote areas/ locations of India it may take a bit longer.

"20 Kms Delivery" service

We are happy to announce that we provide “20 Kms Delivery" service to Customers located close to our facility. We encourage Customer to directly call us at +91 77803 72006/ +91 91776 21530 or email us at contact@radixnutritive.com to know if your location/abode qualifies for “20 Kms Delivery” service.

Such a “20 Kms Delivery" service may involve a delivery charge and can be delivered by next business day.

On a need basis, we may engage a 3rd party for facilitating “20 Kms Delivery" service based on our internal policies and procedures.

Dated: 09-Sep -2022

Returns and Exchange Policy

Ohh no, I can see discrepancies against what I booked. 

 

Eagross Wellness LLP (us, we, or our) have put forth a hassle-free return process to ensure that customers confidently deal with us. We strive to provide the best user experience to our customers.

However there may be instances wherein we might encounter slip-ups. We encourage customers to send an email to contact@radixnutritive.com and place a return request in case of

  • Package size discrepancy

  • Received expired item

  • Paid more than the MRP (maximum retail price)

  • Received another item

We deal with such return requests on priority. Based on the return reason and detailed scrutiny at our end, we may ask you to retain the package and in addition  

  • Initiate a refund, OR

  • Process and ship the original order at our cost, based on our internal policies and procedures

Gosh, is this how deliveries are handled?

 

We take utmost care in packaging and shipping our products. Although there may be times wherein items may be damaged in transit due to circumstances beyond our control. In such cases, we urge customers to send a note to contact@radixnutritive.com detailing your feedback.

Customer resolution will be met based on our internal policies and procedures on a priority basis. Such a resolution may also involve us to connect with our Shipper with feedback. Customer resolution to be handled and met on a case to case basis.

 

Want to switch your purchase decision?

Until unless specified, online orders are usually processed and shipped within 2 working days on receipt of an order.

We want to provide adequate amount of time to our online customers, should they need to change their purchase decision. 

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  • Order Cancellation: Orders can be cancelled by sending us an email to contact@radixnutritive.com within 24 hours of submitting the online order, by mentioning the order details and reasons for cancellation. On receipt of such an order cancellation request, we shall terminate the order processing and refund can be initiated within  5 business days based on our internal policies and procedures

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  • Order Return: We do accept package returns. On receipt of package, Customer can send us an email to contact@radixnutritive.com by mentioning the order details and reasons for order return. Such a return request needs to be sent to us within 3 working days from the receipt of the order. The product/ order needs to be returned unused with the original tag, in the same condition as received by the customer, in its original box/ packing. 

    • Customer shall bear the shipping costs involved in returning such a package

    • On receiving the returned product, we shall process the refund based on the internal policies and procedures, provided the Customer has followed all the aforesaid guidelines for initiating a package return

    • Refund processed by us shall exclude shipping charges incurred by the Customer while submitting the order, online

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Temperature sensitive products are not eligible for any returns.

We strive to provide our valuable customers with hassle free user experience. In case of any questions or concerns please feel free to drop us an email at contact@radixnutritive.com or call us at +91 77803 72006 and we will do our best to ensure a satisfied customer experience.

 

Thank you for choosing us, for your dietary alternatives !!!